Shipping Policy

We offer multiple different shipping methods with tracking on all of our products! We ship around the world Monday – Sunday offering delivery straight to your door – plus total peace of mind with tracking details available.

Shipping Information

Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of customer service to you at all times.

Estimated Delivery Times:

The United Kingdom 2 – 5 business days
The United States: 10 -20 business days
Europe: 10 – 20 business days
Canada/Australia/New Zealand 10 – 20 business days
Rest of the World: 10 -20 business days

All shipping times exclude clearance/customs delays.

You will receive your tracking number 4 days after you place your order. 

Need to Cancel an Order?

You can cancel your order if it was placed within 24 Hours to receive a full refund minus a 20% cancellation fee, no questions asked. Anything over 24 Hours will require a 30% restocking fee that will be deducted from your refund. Once your order has shipped, we can no longer cancel your order.

Invalid Reasons: Buyer no longer wants the items – this is the most common example which we cannot honour if we want to continue offering great value at Smoozle and Bone. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Warranty Information: 

 
Smoozle and Bone products are rigorously tested to ensure that the products you trust meet stringent standards. Consequently, if a problem occurs with a Smoozle and Bone product and the problem is caused by manufacturing defects in material and workmanship, Smoozle and Bone will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein.
 
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Improper or incorrectly performed maintenance or repairs void this warranty. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt.